Returns, Exchanges & RefundsAt Amborssia, we take great pride and efforts in ensuring our customers experience quality handcrafted products as all our products are beautifully and meticulously handcrafted by traditional craftsmen across rural parts of India. Handloom and handicrafts by definition mean glorious uncertainty when it comes to uniformity and this may result in each product being unique and different from each other. An irregular weave or print or stitch is not a defect in itself as there could be minor design and / or colour variations. Despite these variables, at Ambrossia we take quality of our products extremely seriously and we would replace a product free of cost if you are genuinely not satisfied with your purchase(s) for any reason(s). Please read below our returns, exchanges and refunds policy before you consider returning any item(s).
Refunds will ONLY be permitted under following circumstances:• You can return / exchange the product within 7 days of delivery date. Please ensure that the returned product is unused, unworn, unwashed, undamaged and is in a saleable condition. Please upload a 360-degree video of opening the shipment, for us to evidence any damages prior to return. This proof of evidence is mandatory and should be attached to your email communication to us when requesting return / exchange. Without this evidence, no requests for return / exchange / refund will be entertained by Ambrossia under any circumstances.
• Refunds will ONLY be made after we have received the returned shipment. In cases where the original shipment / package from Ambrossia was lost in transit and not received by our customer, we will either resend same product or issue refund as per customer’s request in writing to us for their preference to seeking an exchange / new product or a refund.
• Genuine sizing issues (only for unused garments and shoes). Please preview our size guides carefully on our website before making your purchase.
• Genuine product quality issues in nature of material defects at the time of delivery and on package opening only.
• In cases where we at Ambrossia discover any mismatch in our invoiced prices compared to our online catalogue prices, we shall issue necessary credit or refund into the same credit / debit card account used at the time of making payment.
Refunds will NOT be permitted under following circumstances• In cases of minor design / colour variations as handicrafts / handloom products will always have certain level of acceptable variations between each product.
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by our approved logistics partner.
• Package refused by the recipient.
• Products returned in used or damaged condition.
• No refunds shall be processed if shipment has been delayed within India or other countries due to impact of Covid-19 pandemic. These are unforeseen times and shipping delays may be experienced beyond normal delivery period. We at Ambrossia will take every effort to ensure minimum disruption to shipping time working closely with our shipping / logistics partner.
• Non-receipt of payment by Ambrossia either due to any reasons beyond the control of Amborssia or due to a payment gateway applying one-off hold in an effort to create safer online payments community or payment is on hold by purchaser on condition of shipment fulfilment by Ambrossia. Our products are sold strictly on cash basis and shipped only on receipt of full purchase price and no further requests for pay after delivery terms shall be entertained by Ambrossia. Ambrossia shall not be held responsible for non-receipt of payment and due to which shipment is further delayed pending receipt of money for product(s) purchased by the customer. Any falsified or misrepresented claims by the customer in this respect shall not be entertained by Ambrossia and shall be subject to legal remedies available to Ambrossia, including seeking reputational damages and legal costs for any falsified or misrepresented claims by the customer through any form of written or oral communication including but not limited to use of any form of communication through any form of social media such as Twitter, WhatsApp, SMS, Facebook, Instagram, etc.
• Our returns, exchanges or refunds will NOT be made against the following:
- Any non-returnable items (unless there is a genuine defect or product shipped is completely different from original description); and
- Any discounted products (items listed under SALE category on our website).
Other Conditions to Returns / Refunds• We request you to maintain original packaging of the items to be returned.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• Cash refunds are allowed for COD orders, but the shipping charges will be paid by the customer in this case.
• Please mention your order number in the subject line of you remail communication to help us track your order and process your exchange / return / refund.
• After the receipt of item, your request for exchange / refund would be processed by us.
• In case of returns, banks normally take 10-15 business days to process a refund once it has been initiated from our end.
• In case of exchange, your new order will be dispatched within 3-5 business days after we receive the earlier shipment.
• For transactions through credit / debit cards, netbanking or any other payment gateway:
- As charge on your credit card / debit card / other payment mode would have already been processed online at the time when you made the purchase and authorized the payment, we will refund into the original mode of payment only. No requests of mode other than the original payment mode will be accommodated by us.
- If applicable, refunds would be made for the cost of the goods to the credit / debit card used for online payment. However, shipping charges would not be refunded except where Ambrossia has erroneously sent you a wrong item / colour / size.
• Ambrossia has the right, at any time and at its sole discretion, to terminate, cancel, suspend or modify any payment options.
• Shipping charges will not be refunded, and customers are required to pay for shipping costs to return the goods to applicable return address if the pin code is out of pick-up location. Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. For more details please call us on our customer care number (+91 9998800064) or e-mail us at (firstname.lastname@example.org).